We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluentPART-TIME Social Media Specialist, based in No, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who’s constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Create, plan, and post social media content across platforms (Instagram, TikTok, etc.)

• Write copy/captions aligned with brand voice and sponsor partnerships

• Provide real-time content editing and posting support during live events (fully remote)

• Support with light deck/presentation work as needed (lower priority)

Requirements:

• 1-3 years of experience as a Social Media Specialist.

• Proven experience in social media content creation, planning, and posting

• Strong copywriting skills for social platforms

• Comfortable with quick-turnaround, real-time content editing during live events

• Familiarity with tools like Canva, CapCut, or similar content creation tools

It’s a plus:

• Experience with Instagram and TikTok content creation and posting

• Familiarity with AI-assisted tools for decks/presentations (Claude, Canva, or Gamma)

• Background or strong interest in sports, ideally squash, tennis, or Olympic/NGB sports

• Experience supporting brand sponsorship or partnership content

Compensation:

• The salary range offered for this part-time (20H/W) position varies from (USD) $650 - $900 per month, depending on seniority and skillset.

• This is initially a six-month project, with the possibility of an extension depending on the project’s needs and performance.

• This position is for a part time contract, through a payroll platform.

• The talent will work remotely allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti’s team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:

If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

About the Position

The Designer II is an entry-level contributor focused on strengthening discipline knowledge, advancing modeling capability, and taking greater ownership of coordination and documentation across projects. You’ll apply workflows, tools, and BIM standards with increasing independence while supporting engineers and project teams in delivering coordinated construction documents.

You’ll contribute to project delivery through modeling, drawing updates, coordination support, documentation, and early QA activities. As your technical understanding grows, you’ll take on more complex coordination and documentation responsibilities across Telecom/ICT, Audiovisual, Security, Acoustics, Network, Wi-Fi, and other technology disciplines as applicable.

Working closely with engineering mentors, production staff, and project teams, you’ll help maintain model quality, support coordination efforts, and reinforce TEECOM’s BIM and documentation standards. You’ll begin identifying coordination risks, improving model organization, and contributing to more efficient project workflows.

This position reflects growing technical confidence, increased independence, and consistent application of TEECOM’s modeling, coordination, and documentation standards.

Developing Technical Execution and Coordination

• As a Designer II, your impact comes from growing independence, increasing coordination awareness, and your ability to maintain model health and documentation quality. You contribute in three key ways:

Learn From Mentors and Project Teams

• You build independence by taking on modeling, documentation, and early coordination work with moderate supervision.
• You strengthen project delivery by preparing work that anticipates next steps for production and engineering teams.
• You improve coordination quality by working with cross-discipline teams to resolve straightforward modeling issues.
• You grow your BIM capability by developing proficiency in clash detection, model aggregation, and review workflows in Navisworks or ACC.

Contribute to Team Learning and Collaboration

• You build your skills and support team learning through structured training journeys, mentorship, and hands-on project experience.
• You help improve team processes by sharing lessons learned, asking questions, and offering feedback that enhances documentation and standards.
• You support consistency and quality by updating standards, notes, and documentation—while beginning to help guide Designer I team members.
• You elevate team performance by contributing to discussions on project challenges, coordination risks, and opportunities to improve production workflows.

Improve the TEECOM System

• You reinforce consistency and clarity across projects by applying TEECOM’s production and BIM standards—including naming conventions, linking practices, view templates, worksets, and model organization.
• You support coordinated delivery by maintaining accurate, well-organized models, markups, notes, and documentation with minimal rework.
• You enhance quality by identifying issues in models, drawings, or workflows early and raising them proactively to senior staff.
• You help evolve TEECOM’s system by offering thoughtful suggestions to improve production templates, views, families, and modeling workflows.

What Success in this Position Looks Like

• You produce accurate, coordinated Revit models, drawings, and documentation with minimal rework.
• You complete most production tasks independently and clarify direction early.
• You support engineers by preparing design calculations, specifications, product research, and coordinating documentation.
• You manage your task load effectively—updating Asana, communicating risks early, and meeting deadlines across multiple projects.
• You maintain a healthy model structure by managing links, worksets, view templates, and model organization in alignment with TEECOM’s BIM standards.
• You apply TEECOM standards consistently and help identify gaps or opportunities for improvement.
• You participate in meetings and prepare clear, organized notes that support team alignment.
• You collaborate with production and engineers to resolve coordination issues and strengthen deliverable quality.
• You maintain accurate documentation in GitHub and begin contributing basic Pull Requests with guidance.
• You meet utilization targets and complete daily time and expense entries accurately.
• You model TEECOM’s Core Values—Care, Trust, and Value—through communication, teamwork, and reliable execution.

Responsibilities and Expectations

• These responsibilities and expectations represent what is required to successfully perform the essential functions of this role.

Annual and Quarterly

• Strengthen discipline knowledge through hands-on project experience, applying feedback to build technical judgment and increasing independence.
• Participate in performance assessments and apply feedback to improve modeling accuracy, coordination awareness, and delivery consistency.
• Complete required training journeys and continue building discipline specialization while supporting cross-discipline collaboration.
• Maintain organized, accurate models, documentation, and design updates that reflect current project intent with reduced oversight.
• Contribute to discipline documentation improvements by identifying gaps, sharing lessons learned, and supporting updates in GitHub.

Monthly and Biweekly

• Deliver accurate, coordinated modeling, documentation, and production work with increasing independence and reduced oversight.
• Prepare and update Revit models, sheets, narratives, and calculations aligned with project standards and technical guidance.
• Support coordination by incorporating redlines, resolving straightforward modeling issues, and identifying basic conflicts across disciplines.
• Participate in discipline, project, and engineering meetings, contributing updates, coordination input, and organized documentation when assigned.
• Apply BIM standards by maintaining model health, organization, and consistency across views, links, and templates.
• Support early QA efforts by reviewing work for accuracy, clarity, and adherence to TEECOM workflows.
• Document design decisions, coordination updates, and project changes within TEECOM tools to support team visibility.
• Maintain accurate and timely time and expense entries to support delivery accountability.

Weekly and Daily

• Contribute to coordinated project delivery by updating models, drawings, calculations, and documentation with increasing independence.
• Participate in project meetings, coordination sessions, and daily huddles, clearly communicating status, risks, and design questions.
• Implement markups, modeling updates, calculations, and delegated tasks while maintaining organized files and documentation.
• Maintain accurate task tracking and design updates across TEECOM tools to support team visibility and delivery alignment.
• Coordinate with cross-discipline teams to resolve straightforward modeling or documentation issues identified during coordination or BIM reviews.
• Apply TEECOM standards and workflows by documenting design decisions, standards clarifications, and client-specific requirements when appropriate.
• Participate in basic QA and clash detection workflows, identifying conflicts and supporting model coordination efforts.
• Ask clarifying questions early, confirm assumptions, and apply feedback to strengthen technical execution and modeling accuracy.
• Maintain accurate daily time and expense entries and communicate promptly with project teams to support delivery momentum.

As Needed

• Support site visits or existing conditions verification with minimal oversight and clearly document findings.
• Review models and drawings from other disciplines, identify coordination issues, and escalate risks when needed.
• Support contractor submittal reviews under the supervision of senior team members.
• Prepare diagrams, schedules, or documentation for internal or client deliverables with increasing independence.
• Perform targeted research, gather product data, and support early specification or design development efforts.
• Update or refine templates, views, tools, or workflows and suggest practical improvements where appropriate.
• Assist with Navisworks or ACC coordination workflows, including preparing views, exports, or basic clash review support.

Supervisory / Mentorship / Training Responsibilities

• Supervisory: None. Designer II roles focus on developing stronger judgment, coordination skills, and production independence while supporting senior team members.
• Mentorship: Provide informal guidance to Designer I team members by answering questions, sharing modeling approaches, and helping clarify workflows—always aligned with direction from senior engineers. Seek and apply feedback from your Mentor and project leaders to continue building discipline expertise.
• Training: Actively participate in structured training journeys, mentorship, and hands-on learning to strengthen discipline fundamentals.

Experience and Qualifications

• Education: BS in Engineering (Electrical preferred), Architecture, or a related field; or equivalent experience.
• Experience: 2+ years of experience in the AEC industry with demonstrated proficiency in Revit modeling, drafting, and construction documentation, including coordination or field exposure supporting construction or site activities.
• Preferred: Experience supporting technology system design (Telecom/ICT, Audiovisual, Security, Acoustics, Network, Wi-Fi, and other technology disciplines) and familiarity with coordinated drawing sets.
• Experience maintaining Revit model structure, including links, worksets, view templates, and model organization.
• Familiarity with basic clash detection workflows in Navisworks or Autodesk Construction Cloud (ACC).
• Ability to produce accurate models and drawings with minimal rework, follow established workflows, and incorporate feedback efficiently.
• Strong organizational, communication, and coordination skills with the ability to manage multiple tasks and support project delivery across several projects.
• Growing knowledge of technology systems and basic engineering principles; ability to perform introductory calculations, research, or product evaluations with guidance.
• Proficiency in Autodesk Revit and/or AutoCAD; working knowledge of Bluebeam Studio, Microsoft 365, Google Workspace, Asana, and GitHub.

Industry certifications preferred but not required:

• EIT — plus
• CDT — plus
• Introductory Revit/BIM/drafting certifications — plus

Physical Demands

• These physical demands represent what is required to perform the essential functions of this job. Reasonable accommodations will be provided as needed.
• Prolonged desk work using a computer, keyboard, mouse, and telephone.
• Regular reading, writing, and communication in virtual and in-person settings.
• Occasional travel to client sites for meetings, surveys, or inspections.
• Site walks may require standing or walking for extended periods, climbing stairs, and navigating construction or utility areas.
• Field activities may involve bending, kneeling, or maneuvering in confined spaces.
• May occasionally lift or move equipment weighing up to 25 pounds.

Work Environment

• These work environment characteristics represent the conditions encountered while performing essential job functions. Reasonable accommodations will be provided as needed.
• Approximately 75% of work is performed in a remote or office environment using standard office equipment.
• Approximately 25% occurs at client sites, including construction environments and existing facilities.
• Construction sites may include exposure to elevated noise levels, dust, uneven or unfinished walking surfaces, variable lighting conditions, and active construction operations.
• Utility rooms and similar spaces may have restricted access or may not fully comply with ADA accessibility standards. When access limitations exist, TEECOM will support coordinating reasonable accommodations with site-controlling contractor or alternative means to perform essential job functions.
• All accidents, near misses, and unsafe conditions must be reported immediately to the site superintendent and internally to People Operations.

$85,000 - $110,000 a year

This compensation will vary depending on your role-related skills, experience, knowledge, and subject matter expertise. TEECOM is committed to making sure that we are the right fit for each applicant and that each applicant is the right fit for our team. As we get to know each other throughout the interview process, the compensation may vary within the stated range.

TEECOM offers a comprehensive benefits package to support employees and their families, including medical, dental, and vision insurance for employees and their dependents, basic and voluntary life insurance, short-term and long-term disability coverage, a 401(k) plan with profit-sharing contributions, paid parental leave, lifestyle and legal benefits, pet benefits, and performance-based bonuses. Full-time exempt team members also enjoy flexible time off, and all employees receive nine scheduled paid holidays.

Your level will be evaluated and determined during the interview process.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquarters: Poland, Wrocław (Remote)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

We are seeking a dynamic and pragmatic Scrum Master to join our diverse global team. As a Scrum Master, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the first step in their career supported by an experienced Agile team.

Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing the Scaled Agile framework (SAFe) across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving SAFe implementation you won’t get from training or certification.

Your key responsibilities:

With the support of the LACE team you will help to drive the Agile transformation across Vonage. Your role will focus specifically on introducing a strong Agile culture within one or more teams, and you will also have the opportunity to assist the Release Train Engineers with running of SAFe events.

• Train, mentor, and support teams to introduce and follow agile values, principles, and practices. 
• Use a data driven approach to help teams monitor their performance and drive a culture of continuous improvement.
• Encourage open communication and active participation within and between teams.
• Identify and address impediments that could hinder the team's progress or productivity. Collaborate to find solutions and eliminate obstacles.
• Foster effective communication between team members and  stakeholders. Ensure information flows smoothly and that everyone is aligned with the team’s goals and priorities.
• Support the Release Train Engineers with planning for and running SAFe events such as PI planning.

What you'll bring

Some experience as a Scrum Master with an awareness of one or more Agile methodologies such as Scrum, Kanban or XP will be useful to succeed in this role. Transferable experience from different career paths is welcomed. 

The ideal candidate will be enthusiastic and open-minded and will be able to give examples of their pragmatic and outcome-driven approach. A positive and constructive attitude towards setbacks is essential for this role. The ideal candidate will be ready to give examples of their resilience and creativity when facing challenges. Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

Required:

• Familiarity with Agile principles and methodologies, such as Scrum, Kanban and XP.
• Strong interpersonal and communication skills, with the ability to foster teamwork and collaboration.
• Detail-oriented and highly organized, capable of maintaining accurate records and tracking progress.
• Resilience and a problem-solving mindset, with the ability to not just identify issues but help find solutions.
• Eagerness to learn and adapt to new processes and tools.
• Ability to inspect and adapt in a dynamic environment.

Experience we consider a plus:

• Previous experience in project management, software development, or Agile is a plus.
• There is scope for the right candidate to progress to a Release Train Engineer role in time so familiarity with SAFe would be useful.
• Familiarity with Atlassian suite (Jira, Confluence).

How you’ll benefit:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

#LI-MW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

To apply: https://weworkremotely.com/remote-jobs/vonage-junior-scrum-master

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

Description of Task to be Performed:

In this role, you will contribute to the development of secure, mission‑critical applications used by federal law enforcement, including case‑tracking systems, evidence‑processing tools, and investigative‑support platforms. Working under the guidance of senior developers, you’ll apply foundational programming skills and learn to implement reliable, maintainable software that complies with federal security standards.

You will contribute as a key member of a collaborative engineering team, working closely with senior developers, forensic specialists, and crypto SMEs to build features and tools essential to the program’s mission.

You will gain hands‑on experience with modern development practices—writing clean code, participating in design discussions, supporting testing and debugging, and learning how to build software that withstands demanding operational environments. You’ll follow disciplined engineering processes, work within DevSecOps pipelines, and help integrate new features and improvements used daily by investigators and analysts.

This role is ideal for a junior engineer who enjoys learning, collaborating, and growing in a mission‑focused environment where your contributions directly support national‑security and law‑enforcement operations.

Work location: Work is mostly remote, with occasional visits to customer and/or corporate locations in DC/Northern Virginia. Applicants who do not currently reside within commuting distance to these locations should describe how they would satisfy any onsite requirements. Remote status is subject to change at the customer’s direction, but is expected to continue.

Responsibilities

• Develop and maintain application features under guidance from senior developers.
• Assist with software requirements, design, testing, and maintenance tasks.
• Use modern programming tools, version control, and secure‑coding practices.
• Support debugging, documentation, and sprint activities.
• Work within DevSecOps pipelines and government‑compliant development workflows.
• Troubleshoot issues and support system integration tasks.

Required Qualifications:

• Software‑development experience, working under general supervision with knowledge of commonly used concepts and practices.
• Bachelor’s degree in Computer Science, Software Engineering, IT, or related field
• Familiarity with software engineering fundamentals, secure coding, and CI/CD pipelines.
• Exposure to applications supporting sensitive data or investigative workflows beneficial.
• Clear communication skills, both verbal and written.
• Strong attention to detail
• Candidates must meet eligibility requirements for a Secret clearance. DHS Entry on Duty (EOD) suitability is required to begin support. Following EOD approval, candidates will be processed for, and must successfully obtain a Secret clearance.

Preferred Qualifications:

• Security+ or equivalent baseline certification.
• AWS or Azure professional certifications.
• Agile/Scrum certifications.
• Experience with containers, microservices, or distributed systems.
• Thrives developing in fast moving, agile environments.
• Active DHS EOD suitability
• Active DHS Secret or above clearance

Benefits

• Generous cost sharing for medical insurance for the employee and dependents
• 100% company paid dental insurance for employees and dependents
• 100% company paid long-term and short-term disability insurance
• 100% company paid vision insurance for employees and dependents
• 401k plan with generous match and 100% immediate vesting
• Competitive Pay
• Generous paid leave and holiday package
• Tuition and training reimbursement
• Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an IT Service Desk Analyst, you will provide first-line support for IT service requests and incidents, helping ensure colleagues have the tools and access they need to do their work. You will follow established procedures to resolve routine issues, escalate more complex problems to senior team members, and maintain accurate records of requests and resolutions. This is a great entry point to build foundational IT support experience within a mission-driven, fast-scaling organization.

Responsibilities:

Customer and end-user support

• Respond to common requests for IT support by providing information to enable resolution.
• Promptly allocate unresolved requests to the appropriate team as needed.
• Maintain accurate records, keep users informed of progress, and advise relevant colleagues of actions taken.

Incident management

• Provide first-line investigation of reported incidents, gathering information to enable resolution.
• Allocate incidents appropriately and advise relevant persons of actions taken.

Application support

• Follow agreed procedures to identify and resolve issues with applications.
• Use application management software and tools to collect agreed performance statistics.
• Carry out agreed application maintenance tasks.

Service level monitoring

• Monitor and log the service provided against service level agreements.

Conflict resolution

• Assist in basic conflict resolution tasks, such as identifying issues and escalating them to the appropriate channels to support a positive working environment.

Team collaboration and communication

• Maintain sufficient oral and written communication skills for effective engagement with colleagues and internal users.
• Have some external contact with customers, suppliers, and partners, and remain aware of the need to collaborate with the team and represent user needs.
• Actively participate in team meetings, share ideas, and provide constructive feedback.
• Maintain clear and timely communication with team members and managers, meeting deadlines and quality standards.

Must-have skills (required)

• Customer service support: able to respond to common IT service requests by providing information to enable resolution, and maintain accurate records of actions taken.
• Incident handling: able to provide first-line investigation of incidents, gather relevant information, and escalate appropriately.
• Application support basics: able to follow agreed procedures to identify and resolve routine application issues, and carry out agreed maintenance tasks.
• Communication skills: sufficient oral and written communication skills for effective engagement with colleagues and internal users.
• Problem-solving: may require assistance in resolving unexpected problems, but can contribute to routine issue resolution.
• Team collaboration: aware of the need to collaborate with the team and represent user needs, with some external contact with customers, suppliers, or partners.
• Attention to detail: able to maintain accurate records and documentation of service requests, incidents, and actions taken.

Academic and professional requirements

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–2 years of experience in an IT support, service desk, or administration role.

Nice-to-have skills (preferred)

• Familiarity with ticketing or service management tools (e.g., Jira Service Management, ServiceNow).

• Basic understanding of ITIL concepts and incident management processes.

• Exposure to Google Workspace or similar productivity and collaboration tools.

• Great Mission and Culture

• Meaningful Work

• Market competitive salary

• Quarterly variable compensation

• Hybrid Working Model

• Comprehensive medical cover

• Group life insurance

• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory’s infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure and network support

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
• Monitor environmental controls and network performance, escalating issues as needed.

Domain, DNS, and certificate management

• Assist in managing domain renewals and certificate lifecycle tasks.
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.

SaaS application support

• Test new features in SaaS applications against defined test cases.
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.

Disaster recovery and business continuity

• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
• Escalate DR-related alerts and issues as required.

Governance and compliance

• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.

Continuous improvement

• Contribute creative thinking and new approaches to completing tasks within own work assignments.

Must-have skills (required)

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.

Academic and professional requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–4 years of experience in IT operations, infrastructure, or systems administration.

Nice-to-have skills (preferred)

• Experience with cloud platforms (e.g., AWS, Azure, or GCP).

• IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.

• Exposure to administering SaaS applications, such as Google Workspace or Slack.

• Great Mission and Culture

• Meaningful Work

• Market competitive salary

• Quarterly variable compensation

• Hybrid Working Model

• Comprehensive medical cover

• Group life insurance

• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Things You Get To Do:

• Assist clients and broker partners by being the first point of contact on service needs and issues

• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

• Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.

• Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

• Ensure new business paperwork is accurately and successfully submitted.

• Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

• Ability to independently make decisions within general guidelines

• Basic understanding of KYC and client onboarding processes

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building

• One to two years of experience in the securities industry.

• FINRA Series 7 license

• Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

• Must have strong written and communication skills

• Experience with FINRA, Federal, and SEC regulations

• Ability to collaborate and work effectively in a remote team environment

• Must possess the ability to adapt to a changing business and regulatory environment

• Enjoys challenges and taking ownership of new responsibilities

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Associate Support Engineer

What we’re looking for

SMG is looking for an Associate Support Engineer to provide front-line operational and technical support across our products and services. You’ll help clients resolve everyday application, access, configuration, reporting, and troubleshooting needs while partnering with internal teams when issues require deeper expertise. This role is a strong fit for someone who combines technical curiosity, careful execution, and clear communication to keep client requests moving and deliver high-quality support experience.

What you’ll do

• Handle client requests through tickets and calls, resolving operational and technical issues while delivering a high-quality customer experience.
• Support day-to-day client needs including password resets, user access requests, standard configuration updates, basic reporting changes, and common troubleshooting requests.
• Use established documentation, tools, and troubleshooting steps to resolve routine application, configuration, and web-based issues.
• Gather complete diagnostic information for issues outside your scope and route them to the appropriate team to support efficient resolution.
• Follow up with clients and internal stakeholders on open requests, maintaining accurate ticket notes, documentation, and status updates.
• Perform quality control testing on support changes and client deliverables to confirm outputs are accurate and aligned to requirements.
• Partner with cross-functional teams to clarify business needs, support deliverables, and maintain alignment with product, process, and quality standards.
• Identify recurring issues and recommend improvements to documentation, templates, tools, and work processes while building knowledge of SMG products, tools, and technologies.

What success looks like

• Within 30 days, build working knowledge of SMG products, support tools, documentation, and standard processes, and begin resolving routine client requests with appropriate guidance.
• Within 60 days, independently manage a consistent volume of common support requests, document work accurately, and escalate more complex issues with complete diagnostic information.
• Within 90 days, deliver reliable front-line support across common client needs, contribute improvements that reduce repeat issues or increase efficiency, and participate effectively in required application support coverage.

Why you’ll love SMG

• We work with some of the world’s biggest and most valued brands.
• We’re fully remote, and we’re staying that way.
• We offer competitive compensation and benefits, which include but aren’t limited to:
  • Unlimited PTO
  • Extended parental leave
  • Company-issued equipment and tools
  • A culture built on connection, collaboration, and continuous improvement.

What you’ll bring

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in technical customer support or service delivery.
• Experience supporting and troubleshooting applications or large-scale systems, including web-based applications.
• Working knowledge of application configuration, web-based platforms, support tools, and basic technical concepts such as HTML, SQL, data modeling, or system process design.
• Strong written and verbal communication, troubleshooting, prioritization, attention to detail, and cross-functional collaboration skills, with the ability to learn new technologies quickly and participate in application support coverage as business needs require.

Preferred:

• Experience supporting applications in a SaaS environment.

Who we are

SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands.

With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com.

Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

Location & eligibility: This is a remote role, subject to work authorization and employment eligibility requirements applicable to the role.

THIS APPLICATION IS FOR RESEARCH SPECIALIST OPPORTUNITIES COMMENCING IMMEDIATELY, IN 2026.

Location:  London, England or New York City.  Fully remote status in the UK or the State of New York may also be considered under special circumstances.   Immediate start.

Employment type: Full-time

***Please complete the short answer questions in lieu of a cover letter.  Most interviews will take place remotely, online.  Final round interviews will take place either remotely or at a DeciBio office.***

About DeciBio:

• LIFE SCIENCE  EXPERTS:  DeciBio’s mission is to accelerate the adoption of precision medicine.  Our core Strategy Consulting work advises leading companies across life sciences through their complex strategic and commercial questions.  Our Data Intelligence divisions develop novel software and other sources of market intelligence, and our Venture Capital division is a stakeholder supporting emerging technologies.
• PROJECTS:  Our projects span a range of markets, including but not limited to:
  • Life Science Research Tools: Genomics/NGS, proteomics, cellomics
  • Diagnostics: Oncology (e,g., liquid biopsies) and non-oncology (e.g., infectious diseases, rare diseases, NIPT) diagnositc assays and services
  • Biopharma: Cell & gene therapies, Immuno-Oncology (I/O), CAR-T
  • Healthcare IT: Digital Pathology, real world data/evidence (RWD/E), and patient-centered technology solutions
• CLIENTS:  Our clients range from start-ups to Fortune 500 firms and projects may have global scope though we do most of our work from our offices in Los Angeles, New York City, the Bay, and London
• FARM TEAM SYSTEM:  Team members gain early and rapid access to growth opportunities and can proactively “write their own story” in our “intrapreneurial” environment

See our profile on Vault.com (which ranks us in their top Consulting 50 and #1 in Innovation), our website (decibio.com), and IG @ deci.bio.

The opportunity

Our consulting teams rely heavily on primary research, including interviews with scientists, clinicians, industry executives, commercial leaders, and other subject-matter experts.   They also leverage our proprietary data sets, market reports, and expert network (run by Dexter, our SaaS subsidiary).

Thus, we are seeking a Research Specialist to help us consistently identify and engage the right experts for our primary research conversations.  The Research Specialist will own much of the process for recruiting subject-matter experts for DeciBio’s consulting engagements and proprietary research.  Working across multiple projects at once, you will translate research needs into clear expert profiles, identify relevant candidates, conduct persistent and professional outreach, assess candidates’ fit, and coordinate one-hour interviews between experts and our consulting teams:

• Understanding each project’s research objectives, expert criteria, timing, and priorities to develop and continuously refine specific target profiles and search strategies, while regularly seeking feedback from the project teams.
• Searching and leveraging DeciBio’s existing expert network, professional databases, company websites, publications, conference materials, LinkedIn, and other public sources to identify relevant candidates.
• Conduct proactive outreach via email, phone, LinkedIn, or other appropriate channels – while clearly and persuasively communicating the value proposition
• Screening candidates for applicable experience, relevance, availability, communication skills, and suitability for a specific project.
• Continuing to build and engage our network of contacts and support the development of Dexter’s network.   Developing positive, long-term relationships with experts who may be relevant for future engagements.
• Successfully coordinating interviews ensuring successful completion and follow-through (incl. Payment), communicating all details and reminders across time zones, quickly and professionally resolving logistical conflicts, meeting tight project deadlines, and ultimately ensuring interview quotas are timely filled with applicable interviewees.
• Supporting project administrative aspects, as needed.
• Identifying sourcing pools, and proactively building expert benches in strategically important life-sciences markets.  Develop reusable and automated search strategies, outreach templates, screening questions, and operating procedures.
• Maintain quality, compliance, and accurate records.  Capture and leverage feedback.
• Track and improve accountability for core KPIs.  Overall success will reflect volume, efficiency, and quality/relevance.  E.g., interview completion counts and rates, conversion velocity, quality and satisfaction, outreach responsiveness and conversion rates, accuracy, compliance, network growth and quality, etc.

This unique role provides an opportunity to engage with and support stakeholders across DeciBio’s departments.

The role combines research, recruiting, relationship-building, project coordination, and elements of sales. It is not a consulting analyst position, although it provides significant exposure to life-sciences markets, strategic questions, and senior industry professionals.

Over time, the role may expand into broader Knowledge Center responsibilities, including:  training and/or managing future research specialists, more complex important sourcing engagements, expert-network development initiatives, supporting DeciBio’s internal and proprietary Intelligence Portal, AI-enabled research, special research projects, business-development support, knowledge management, and eventually the management of additional research-support resources.  The right employee could also grow to help identify and coordinate qualified business development conversations.

Requirements

• Undergraduate degree or equivalent.
• Candidates must be legally authorized to work in the jurisdiction(s) hired for, for the entire duration of their employment.
• Success in this role requires operational efficiency and rigor, interpersonal finesse, written communication skills, superior organization while managing multiple workstreams and many moving pieces, exceptional attention to detail, an ability to quickly learn unfamiliar topics, intellectual curiosity, unrelenting professionalism, social confidence (including while conducting cold outreach with senior professionals by phone and email), resilience and persistence, adaptability, an ability to work independently while communicating proactively, high responsiveness in a fast-paced work environment, exemplary ambassadorship of the DeciBio brand, a positive and service-oriented attitude with a strong sense of ownership, good judgment, and a drive to exceed measurable goals on a regular basis.
• Preferred but not required:
  • Academic background or demonstrated interest in biology, healthcare, life sciences, or a related field.
  • Internship or early experience in recruiting, sales development, market research, consulting, customer success, or an expert-network business.
  • Familiarity with life-sciences companies, clinical markets, research tools, diagnostics, or biopharma.
  • Experience conducting online research or using professional networking and CRM platforms.
  • Experience in a role involving high-volume outreach, scheduling, or external relationship management.

Compensation

In addition to base salary, DeciBio offers performance-based incentives, year-end company-wide profit sharing, and comprehensive employee benefits.

The incentive component may reflect successful completion of qualified expert interviews, sourcing quality, responsiveness, accuracy, and broader team contribution. Specific compensation will depend on location and experience.

IG @  deci.bio

DeciBio Consulting is committed to fostering a diverse and inclusive workplace, where DeciBions bring their authentic selves to work each day.  DeciBio Consulting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, color, religion, age, or other legally protected status.

DeciBio offices may be or become dog-friendly at any time. Any role may require travel, including internationally.

US employees must have current authorization to lawfully work in the US and the jurisdiction(s) applicable to the DeciBio office location at which they are based, and most US positions do not qualify for visa sponsorship.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Aegis Ventures

Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. Our platform brings together market-shaping ideas, growth capital, and ambitious individuals to solve major societal problems. With a focus on innovations in healthcare, Aegis has launched four successful portfolio companies in partnership with Northwell Health and recently announced the Digital Consortium to co-develop, invest in, and launch new companies.

About the Company

Avandra Imaging’s mission is to unlock clinical data to overcome previously impossible medical challenges, bringing hope and medical breakthroughs that transform patient lives. Avandra is poised to revolutionize healthcare research and innovation by creating the largest indexed data cloud of medical imaging. This platform will unlock unprecedented access to real-world imaging data, essential for biopharma research, medical device innovation, AI model training, and improved patient care.

Leveraging its strategic acquisitions, Avandra aims to aggregate and de-identify vast amounts of imaging data, providing frictionless access to this invaluable resource. With a national footprint of over 5,000 customer integrations and a market share of approximately 70%, this robust infrastructure supports their core business, ensuring continued growth and cash flow to fuel their innovative data cloud platform.

About the Job

As a Sales Development Representative (Image Sharing) at Avandra Imaging, you will play a key role in protecting and growing our customer base by managing annual maintenance renewals while also supporting new business development efforts. You will proactively engage existing customers to ensure successful renewals, identify opportunities to expand customer relationships, and generate qualified opportunities through targeted outbound prospecting and inbound lead follow-up.

You’ll partner closely with Sales leadership to drive customer retention, improve renewal forecasting, and contribute to pipeline growth. This role is ideal for someone looking to build a career in technology sales, customer success, or account management, with a development path into a Sales Executive role.

What You’ll Do

• Own and manage the annual maintenance renewal process for assigned customer accounts.
• Proactively engage customers well in advance of renewal dates to drive timely renewals and minimize churn.
• Identify renewal risks and partner with Sales leadership to develop retention strategies.
• Support upsells and cross-sell opportunities by identifying customer needs and coordinating with Sales Executives.
• Conduct outbound prospecting (calls, emails, LinkedIn, etc.) to generate qualified new business opportunities.
• Follow up with inbound leads and assess fit through discovery conversations.
• Schedule meetings and coordinate seamless handoffs to Sales Executives.
• Maintain accurate customer, renewal, and pipeline data in Salesforce (or other CRM).
• Research target accounts and personalize outreach based on company size, industry, and buyer personas.
• Track and report on renewal progress, sales activity, pipeline health, and key performance metrics.
• Stay current on Avandra Imaging’s products, customer needs, and competitive landscape.

What You’ll Need

• 0–3 years of experience in sales, customer success, account management, or another customer-facing role.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Comfortable using CRM systems such as Salesforce.
• Detail-oriented with strong follow-through and a proactive approach to customer engagement.
• Ability to identify customer needs and recognize opportunities for account growth.
• Self-motivated, coachable, and eager to learn sales strategy, customer retention, and account management best practices.
• Comfortable working in a fast-paced, metrics-driven environment.

What We Offer

• Meaningful Impact: The work we do directly enables medical breakthroughs — such as earlier cancer detection, better Alzheimer’s treatments, AI diagnostics that save lives. This isn’t abstract; it’s the reason our health system partners invest in us.

• Career-Defining Opportunity: You’ll have a front-row seat to every aspect of building a category-defining company—strategy, operations, fundraising, M&A, scaling.

• Exceptional Team: Work alongside a founder with a track record of building and exiting healthcare technology companies, backed by investors who are true partners.

• Competitive Package: Competitive salary, equity, comprehensive benefits, and hybrid work flexibility.

• Values-Driven Culture: We’re building a team grounded in Avandra’s 5 Core Values that guide how we show up every day:

  • WIN with Integrity
  • Radical Accountability
  • Engage with Empathy
  • Innovation Through Playful Curiosity
  • Patients First

Aegis Ventures is a proud Equal Opportunity Employer — we recruit, train, compensate and promote our team members based on qualifications. We encourage you to apply regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

As our Marketing AI Intern, you’ll help the marketing team work faster and smarter with AI. You’ll sit with the team and build the things that remove busywork — custom AI agents, automated workflows, and small internal tools. You don’t need to have done this job before. You need to be technical enough to pick it up quickly, and driven enough to keep going when the documentation runs out. We’ll teach you the marketing side. You will report to the Sr. Director, Marketing Operations.

This is a 4-month, full-time, contract role. You’ll be embedded with the marketing team from day one, working through a real backlog of AI projects on a daily cadence. This is a build role, not a shadowing role — expect to ship things people actually use.

This is a remote role that can be based anywhere in the US.

What You’ll Do (aka Responsibilities)

Build AI Agents Build and improve custom AI agents and agentic workflows (using Claude, OpenAI GPTs, and similar platforms) that help specific marketing roles — field marketing, content, digital marketing, and marketing operations. You’ll collect feedback from the team and keep iterating.

Workflow Automation Learn tools like Zapier, MCP connectors, and LLM integrations, then use them to wire AI into our existing martech stack (Marketo, Salesforce, 6sense, and more), replacing manual steps with automated ones.

MCP Connectors Help build and maintain Model Context Protocol (MCP) connectors across our marketing applications. MCP is how we give AI tools secure, structured access to our systems — we’ll teach you how it works, and you’ll own pieces of it as you ramp.

Prompt Engineering Help build a shared library of prompts, skills, and brand voice frameworks so AI output stays consistent across the team, and help document the guardrails for how we use these tools.

Backlog Delivery Work through projects from marketing’s AI backlog and ship something useful most weeks. Momentum and follow-through matter more here than polish.

Enablement & Office Hours Help run office hours and walk teammates through new tools. A lot of the value in this role comes from sitting next to someone and unblocking them.

Sharing What Works Document and share what you learn — what worked, what didn’t, and what’s worth trying next — so the whole team gets better, not just you.

Tool Evaluation Explore and evaluate AI tools and give an honest read on whether they’re worth adopting, keeping our data security and integration standards in mind.

Stretch Projects If you’re moving fast, there’s room to go deeper — Retrieval-Augmented Generation (RAG), multi-modal AI, or more ambitious agent designs. (Nice to have, not expected.)

What You’ll Bring (aka Education, Experience, Skills)

• Pursuing or recently completed a degree in computer science, engineering, data science, or a similarly technical field — or able to show equivalent self-taught technical ability
• Hands-on curiosity with LLMs like Claude, GPT, or Gemini — you’ve pushed past casual chatbot use and actually tried to build something with them
• Show us something you’ve built: a script, a bot, an automation, a class project, a weekend hack. It doesn’t need to be professional or polished — it needs to be yours, and you need to be able to walk us through it.
• Comfort reading and writing code (Python, JavaScript, or similar) and working your way through APIs and technical documentation
• A go-getter mindset — you chase down answers, ask questions early, and don’t wait to be told what to do next
• Willingness to learn fast in a space that changes month to month, and comfort being the person who figures it out
• Clear communicator who can explain technical concepts to non-technical marketing stakeholders without condescension
• Genuine interest in marketing and how a go-to-market team operates — prior marketing experience is not required

Helpful but not required experience:

• Exposure to automation platforms (Zapier, n8n, or similar) or MarTech systems (CRM, marketing automation, analytics)
• Experience with multi-modal AI (image generation, video, audio synthesis) is a plus

$20 - $25 an hour

The hourly pay for this role is $20 to $25 per hour.  Individual pay is determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

What we Offer

·Comprehensive compensation and healthcare packages

·Referral Program

·Work-life balance, remote-first, paid time off, company shutdown, holidays

·Work with top experts worldwide whom contribute to the Java ecosystem

Our Culture & Values

·Maniacal Customer Focus

·Innovation & Excellence

·Initiative & Courage

·Impact & Influence

·Integrity & Transparency

·Diversity, Inclusion & Teamwork

Azul participates in E-Verify.

As a US employer, Azul Systems, Inc. uses E-Verify to confirm the employment eligibility of all newly hired employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Employment at Azul is contingent upon the completion of reference and background checks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014. We are the go-to solution for businesses that need to move money quickly, reliably and at a lower cost than banks.

Instarem is on a mission to make money simple for everyone.

We offer a smarter, faster, and more affordable way to move money across borders. A way without unfair exchange rates, hidden fees, or other complexities. With Instarem, you get peace of mind knowing your money is moving quickly and safely.

Part of Nium, Instrarem India Pvt. Ltd., gives you all the benefits of a cutting-edge payments company and the convenience of a one-stop-shop for all your financial needs abroad. We are an authorised Dealer in Foreign Exchange – Category II. Easily and securely make international payments with our fast and convenient services. Consumers can buy foreign currency, travel cards, and transfer money abroad. With Instrarem India Pvt. Ltd., one can

- Send money oversees and experience fast, low-cost transfers to 60+ countries

- Buy and Sell Foreign Exchange at great rates and low fees

- Buy prepaid Forex Cards for seamless payments overseas

Job Summary:

We are looking for a Junior Executive – HR Operations to join our HR team and be part of a fast-paced, dynamic environment. We are looking for someone who is curious, detail-oriented, proactive, and eager to learn. Strong communication and interpersonal skills, a collaborative mindset, and the ability to work with data and HR systems will be important in this role.

If you are someone who enjoys working with people, learning new things, solving problems, and taking ownership, this could be a great opportunity to start and grow your career in HR Operations.

Work Schedule:

5 days a week on-site, with alternate Saturdays work from home.

Roles and Responsibilities

• Support day-to-day HR operations and employee lifecycle activities including onboarding, employee documentation, confirmations, transfers, exits, attendance, and leave management.
• Maintain accurate and up-to-date employee records, HR documentation, trackers, and personnel files.
• Assist with employee onboarding and exit formalities, ensuring all required documentation and processes are completed within timelines.
• Support payroll and attendance-related activities by coordinating employee data, attendance inputs, leave records, and other information required for payroll processing.
• Assist with HRMS activities and maintain employee information in systems such as GreytHR.
• Develop an understanding of HR systems and actively support the adoption of new HR tools and platforms.
• Assist in coordinating with HR service providers and external vendors for background verification, payroll, benefits, and other HR-related services.
• Act as a point of contact for routine employee queries related to HR processes, policies, attendance, leave, benefits, and employee documentation, escalating complex matters to the appropriate HR team member.
• Support the HR and Admin teams in planning and executing employee engagement initiatives, internal events, and culture-building activities.
• Assist with employee surveys, feedback collection, and basic analysis of survey data to support HR and engagement initiatives.
• Support performance management activities, including employee communications, review-cycle coordination, trackers, and documentation.
• Assist in preparing HR MIS, reports, dashboards, and other HR-related data for management review.
• Support HR compliance activities by maintaining required documentation and records and coordinating with relevant internal teams and external partners.
• Assist in documenting HR processes, preparing SOPs, maintaining trackers, and identifying opportunities for process improvement.
• Provide support to the Talent Acquisition team as and when required, including coordination of interviews, candidate communication, recruitment documentation, onboarding coordination, and other recruitment-related activities.
• Maintain a high level of confidentiality while handling employee information and HR-related matters.
• Take ownership of assigned HR projects and activities while continuously developing knowledge of HR processes, systems, and best practices.

Requirements

• A bachelor’s degree in human resources, Business Administration, Management, or a related field. A postgraduate qualification in HR will be an added advantage.
• 0–1 year of experience in HR; freshers are encouraged to apply.
• Internship, academic project, or practical exposure to HR processes will be an added advantage.
• Basic understanding of HR Operations and employee lifecycle processes.
• Good communication and interpersonal skills, with the ability to interact professionally with employees and stakeholders.
• Good working knowledge of MS Excel, Word, and PowerPoint.
• Willingness to learn and work with HRMS tools such as GreytHR and other HR technology platforms.
• Strong attention to detail, organizational skills, and ability to maintain accurate records.
• Ability to manage multiple tasks and priorities while meeting timelines.
• Strong learning agility, proactive mindset, and willingness to take ownership of assigned responsibilities.
• High standards of confidentiality, professionalism, and integrity.
• Ability to work collaboratively with HR, Finance, Admin, employees, managers, and external vendors.
• Ability to thrive in a fast-paced, evolving, and compliance-driven environment.
• Strong interest in building a long-term career in HR Operations.

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24⁄7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

As our Marketing AI Intern, you’ll help the marketing team work faster and smarter with AI. You’ll sit with the team and build the things that remove busywork — custom AI agents, automated workflows, and small internal tools. You don’t need to have done this job before. You need to be technical enough to pick it up quickly, and driven enough to keep going when the documentation runs out. We’ll teach you the marketing side. You will report to the Sr. Director, Marketing Operations.

This is a 4-month, full-time, contract role. You’ll be embedded with the marketing team from day one, working through a real backlog of AI projects on a daily cadence. This is a build role, not a shadowing role — expect to ship things people actually use.

This is a remote role that can be based anywhere in the US.

What You’ll Do (aka Responsibilities)

Build AI Agents Build and improve custom AI agents and agentic workflows (using Claude, OpenAI GPTs, and similar platforms) that help specific marketing roles — field marketing, content, digital marketing, and marketing operations. You’ll collect feedback from the team and keep iterating.

Workflow Automation Learn tools like Zapier, MCP connectors, and LLM integrations, then use them to wire AI into our existing martech stack (Marketo, Salesforce, 6sense, and more), replacing manual steps with automated ones.

MCP Connectors Help build and maintain Model Context Protocol (MCP) connectors across our marketing applications. MCP is how we give AI tools secure, structured access to our systems — we’ll teach you how it works, and you’ll own pieces of it as you ramp.

Prompt Engineering Help build a shared library of prompts, skills, and brand voice frameworks so AI output stays consistent across the team, and help document the guardrails for how we use these tools.

Backlog Delivery Work through projects from marketing’s AI backlog and ship something useful most weeks. Momentum and follow-through matter more here than polish.

Enablement & Office Hours Help run office hours and walk teammates through new tools. A lot of the value in this role comes from sitting next to someone and unblocking them.

Sharing What Works Document and share what you learn — what worked, what didn’t, and what’s worth trying next — so the whole team gets better, not just you.

Tool Evaluation Explore and evaluate AI tools and give an honest read on whether they’re worth adopting, keeping our data security and integration standards in mind.

Stretch Projects If you’re moving fast, there’s room to go deeper — Retrieval-Augmented Generation (RAG), multi-modal AI, or more ambitious agent designs. (Nice to have, not expected.)

What You’ll Bring (aka Education, Experience, Skills)

• Pursuing or recently completed a degree in computer science, engineering, data science, or a similarly technical field — or able to show equivalent self-taught technical ability
• Hands-on curiosity with LLMs like Claude, GPT, or Gemini — you’ve pushed past casual chatbot use and actually tried to build something with them
• Show us something you’ve built: a script, a bot, an automation, a class project, a weekend hack. It doesn’t need to be professional or polished — it needs to be yours, and you need to be able to walk us through it.
• Comfort reading and writing code (Python, JavaScript, or similar) and working your way through APIs and technical documentation
• A go-getter mindset — you chase down answers, ask questions early, and don’t wait to be told what to do next
• Willingness to learn fast in a space that changes month to month, and comfort being the person who figures it out
• Clear communicator who can explain technical concepts to non-technical marketing stakeholders without condescension
• Genuine interest in marketing and how a go-to-market team operates — prior marketing experience is not required

Helpful but not required experience:

• Exposure to automation platforms (Zapier, n8n, or similar) or MarTech systems (CRM, marketing automation, analytics)
• Experience with multi-modal AI (image generation, video, audio synthesis) is a plus

$20 - $25 an hour

The hourly pay for this role is $20 to $25 per hour.  Individual pay is determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

What we Offer

·Comprehensive compensation and healthcare packages

·Referral Program

·Work-life balance, remote-first, paid time off, company shutdown, holidays

·Work with top experts worldwide whom contribute to the Java ecosystem

Our Culture & Values

·Maniacal Customer Focus

·Innovation & Excellence

·Initiative & Courage

·Impact & Influence

·Integrity & Transparency

·Diversity, Inclusion & Teamwork

Azul participates in E-Verify.

As a US employer, Azul Systems, Inc. uses E-Verify to confirm the employment eligibility of all newly hired employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Employment at Azul is contingent upon the completion of reference and background checks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Today, 1 in 5 children in the U.S. has a diagnosable mental health disorder, yet about half who need care never receive it. Handspring is a virtual mental health clinic for children, young adults, and families, and we’ve set out to rebuild this system from the ground up. We’re a team of diverse, mission-driven people dedicated to making quality mental healthcare accessible to every young person and their family.

About the Role

We’re hiring an Outreach Associate to grow the referral channel that brings families to Handspring.

We’ve cared for more than 4,000 families, and most found us the same way: through a referral from someone they trust, most often a mental health professional at their child’s school.

That’s where you come in. Your job is to build relationships with the school mental health professionals who guide families to care. You’ll get Handspring in front of them and turn the ones who believe in our work into active referral partners. You won’t be starting from zero. We’ve built relationships with these professionals through the years, and you’ll have real assets to work with.

This is a doing job. The day-to-day is outbound work: research, email, phone calls, and persistence, and some of it is grunt work. The best person for it is self-directed, resourceful, and relentless about follow-through. We expect this role to grow with the channel, and we’ll invest in making that happen.

What You’ll Do

• Build and run outbound. Build targeted lists of school mental health professionals, run cold sequences, and own deliverability end to end.

• Own the messaging. Create cold sequences, event campaigns, reminder flows, follow-up, and nurture, with copy tailored to the person reading it.

• Pick up the phone. Cold call prospective referral partners. Many of our best relationships will never start over email.

• Work every channel. Run outreach across relevant platforms, using automation thoughtfully where it makes sense.

• Fill the room. Drive registrations and attendance for our clinical webinar trainings, then follow up with attendees to identify the most promising referral partners.

• Convert interest into relationships. Book conversations with our clinical team, help set up dedicated trainings, and stay engaged with active referral partners.

• Test and learn. Develop and test new ways to engage prospective referral partners, from offers and resources to outreach materials, then use the results to refine what works.

• Build the playbook. Partner with the Head of Growth to document what works so it runs without heroics.

You’ll own clear metrics across outreach, event attendance, and referral partner activation.

Who You Are

• 2-4 years in outbound, BDR/SDR, demand gen, or growth, hands-on with Instantly, Clay, Outreach, Smartlead, Apollo, or comparable tooling. What matters most is that you’ve built something you can point to, not a dashboard you monitored.

• Both email and phone. You can write a sequence that gets replies and pick up the phone the same afternoon. Strong writers who won’t dial, and strong dialers who won’t write, will struggle here.

• Copywriting you’re proud of. What converted matters far more than what got opened.

• Real research instinct. You like the puzzle of figuring out how an organization actually works and who inside it can say yes.

• Care for the work. You can talk about youth mental health with the care it deserves.

Why Join Handspring

• A mission that matters. Half the young people who need mental health care never receive it, and every referral you generate makes it easier for a family to find care.

• Real ownership, and a full view. You’ll run this channel alongside the Head of Growth, working closely with our clinical and operations teams and seeing how the whole business fits together.

• A clear path forward. For the right person this is a launchpad, and we’ll treat it that way as the channel grows.

Position Details

• This is a full-time, remote role open to candidates anywhere in the US.

• The base salary is $60,000-$65,000, plus a performance bonus of $20,000 at target and up to $25,000 for strong performance.

• Includes equity.

• Benefits

  • Generous PTO: 15 days (year 1), 20 days (year 2), 25 days (year 3 and after).

  • 7 paid flex days per year, primarily intended for sick time, though up to 3 may be used for religious holidays, volunteering, or other personal needs.

  • 12 paid company holidays.

  • Competitive medical, dental, and vision insurance options.

About Pluribus Digital

Join us and do work that matters: use your skills to improve how your government serves the public! Pluribus Digital partners with our government customers to design, develop, and deliver useful and impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart.  We employ modern best practices in all that we do as we work to solve problems in public health, financial industry regulation, granting citizenship and asylum, and identity and access management.

About the Role

The Associate Software Engineer contributes to the design, development, testing, and maintenance of software solutions while continuing to build technical expertise and professional experience. You will be working on our Centers for Medicaid & Medicare Services (CMS) Health Information Oversight System (HIOS) team where you will be planning, developing, executing, and documenting manual and automated testing across functional, integration, system, regression, performance, and release-readiness activities. This role will also be responsible for maintaining and expanding reusable test suites, managing defects and test evidence, and verifying traceability between requirements and results. Engineers at this level are expected to work with increasing independence, own smaller features and enhancements, and actively participate in team collaboration and technical discussions.

What you will do:

• Design, develop, test, and maintain software solutions that support customer and business objectives.
• Plan, develop, execute, and document manual and automated testing across functional, integration, system, regression, performance, and release-readiness activities.
• Maintain and expand reusable test suites, manage defects and test evidence, and verify traceability between requirements and results.
• Leverage tools like JMeter, Postman, Selenium, Playwright in support of test automation.
• Ensure accessibility in development leveraging tools like ANDI, Inspect DevTool, CCA, NVDA, and JAWS.
• Implement features and enhancements with limited supervision.
• Participate in code reviews and contribute to engineering best practices.
• Troubleshoot and resolve application defects and technical issues.
• Collaborate with engineers, designers, business analysts, and stakeholders throughout the development lifecycle.
• Contribute to technical documentation and knowledge-sharing efforts.
• Participate in Agile planning, estimation, and delivery activities.
• Continuously improve technical skills and knowledge of modern development practices.

Agile Collaboration

• Participate in sprint planning, backlog refinement, estimation, sprint reviews, and retrospectives.
• Perform peer code reviews and contribute to engineering best practices.
• Produce technical documentation supporting development and operational activities.
• Communicate technical solutions, risks, and progress with technical and non-technical stakeholders.
• Collaborate closely with Product Owners, Business Analysts, QA engineers, DevOps engineers, and other cross-functional team members to deliver reliable software.

Minimum Qualifications:

• Bachelor’s degree in a related technical field or equivalent experience.
• Ability to obtain and maintain a CMS Moderate Risk Public Trust clearance
• Two or more years of software development experience.
• Experience building and maintaining software applications.
• Understanding of software engineering principles and development practices.
• Strong problem-solving and communication skills.

Preferred Qualifications:

• Experience with cloud-native technologies and modern development frameworks.
• Familiarity with CI/CD pipelines and DevSecOps practices.
• Experience with AWS
• Experience with Selenium, Playwright
• Experience supporting federal government programs.
• Relevant technical certifications.

Why Pluribus May Be a Fit for You

• We are purpose driven. We support missions and products that serve the public good, and where our focused capabilities positively impact those mission outcomes. We bring a consultative approach to partner with our government customers and help them succeed as change makers.
• Pluribus is a calm company. We are knowledge workers. People do their best work when they are not rushed by artificial urgency or drained by a culture of facetime and workaholism. By having confidence in our people, we can get more done at better quality. When real crunch time comes, we are not already stretched to the limit.
• We are stronger because of the variety of skills and personal backgrounds of our team. We hold ourselves accountable with annual reporting on diversity statistics. As a woman owned and led company, diversity, equity, and inclusion is woven into all aspects of the organization.

Compensation & Benefits

Pluribus Digital offers a competitive salary that is determined at the time of offer. We are hiring for multiple levels under this job posting. Compensation will be based on experience and qualifications, with salary ranges aligned accordingly. If a candidate is a strong fit at a more junior or senior level to what is outlined here, we will assess them accordingly and apply the appropriate salary range during the hiring process. The range for this specific role is from $75,000 to $85,000 depending on experience. Salary is augmented with opportunity to earn annual bonus and medical/dental/vision benefits, PTO, company paid life insurance and a generous 401k match program. Details on benefits can be found here: https://pluribusdigital.com/content/join/benefits.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Associate Support Engineer

What we’re looking for

SMG is looking for an Associate Support Engineer to provide front-line operational and technical support across our products and services. You’ll help clients resolve everyday application, access, configuration, reporting, and troubleshooting needs while partnering with internal teams when issues require deeper expertise. This role is a strong fit for someone who combines technical curiosity, careful execution, and clear communication to keep client requests moving and deliver high-quality support experience.

What you’ll do

• Handle client requests through tickets and calls, resolving operational and technical issues while delivering a high-quality customer experience.
• Support day-to-day client needs including password resets, user access requests, standard configuration updates, basic reporting changes, and common troubleshooting requests.
• Use established documentation, tools, and troubleshooting steps to resolve routine application, configuration, and web-based issues.
• Gather complete diagnostic information for issues outside your scope and route them to the appropriate team to support efficient resolution.
• Follow up with clients and internal stakeholders on open requests, maintaining accurate ticket notes, documentation, and status updates.
• Perform quality control testing on support changes and client deliverables to confirm outputs are accurate and aligned to requirements.
• Partner with cross-functional teams to clarify business needs, support deliverables, and maintain alignment with product, process, and quality standards.
• Identify recurring issues and recommend improvements to documentation, templates, tools, and work processes while building knowledge of SMG products, tools, and technologies.

What success looks like

• Within 30 days, build working knowledge of SMG products, support tools, documentation, and standard processes, and begin resolving routine client requests with appropriate guidance.
• Within 60 days, independently manage a consistent volume of common support requests, document work accurately, and escalate more complex issues with complete diagnostic information.
• Within 90 days, deliver reliable front-line support across common client needs, contribute improvements that reduce repeat issues or increase efficiency, and participate effectively in required application support coverage.

Why you’ll love SMG

• We work with some of the world’s biggest and most valued brands.
• We’re fully remote, and we’re staying that way.
• We offer competitive compensation and benefits, which include but aren’t limited to:
  • Unlimited PTO
  • Extended parental leave
  • Company-issued equipment and tools
  • A culture built on connection, collaboration, and continuous improvement.

What you’ll bring

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in technical customer support or service delivery.
• Experience supporting and troubleshooting applications or large-scale systems, including web-based applications.
• Working knowledge of application configuration, web-based platforms, support tools, and basic technical concepts such as HTML, SQL, data modeling, or system process design.
• Strong written and verbal communication, troubleshooting, prioritization, attention to detail, and cross-functional collaboration skills, with the ability to learn new technologies quickly and participate in application support coverage as business needs require.

Preferred:

• Experience supporting applications in a SaaS environment.

Who we are

SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands.

With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com.

Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

Location & eligibility: This is a remote role, subject to work authorization and employment eligibility requirements applicable to the role.

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.

• Provide customer service by engaging in positive interactions with pet families

• Answer a high volume of customer service calls in a work from home/ remote environment

• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules

• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner

• Meet all productivity, quality, and performance standards

• Go above and beyond to provide stellar customer service to pet families and our veterinarians

• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines

• Other duties may be assigned to the employee to ensure the highest standard of customer service

• Experience working in high call volume, customer service, or call center environments

• A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.

• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom

• Previous experience in a work-from-home environment or working with minimal peer interactions

• High attention to detail and ability to adapt to new processes

• Expected to be present for work, on time, every day for the entire duration of their shift

• Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year

• Schedule includes nights/weekends/holidays

• Must attend mandatory multi-week intensive training program at the beginning of employment

• Medical Insurance Plans with 100% employee funded HSA option available

• Dental and Vision Insurance Plans

• Company Funded Wellness Resources (Mental, Financial, and Physical)

• Life Insurance (Basic, Voluntary, and AD&D)

• Long Term and Short Term Disability Insurance

• Retirement Plan (Traditional 401k with 3% match & Roth 401k)

• Generous Paid Time Off

• Generous Paid Parental Leave

• Bereavement Leave

• Training & Development

• Pet Insurance

• Remote Work From Home

Compensation

• This position is hourly non-exempt and is eligible for overtime
• Hourly pay is $16.00 per hour

About Aegis Ventures

Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. Our platform brings together market-shaping ideas, growth capital, and ambitious individuals to solve major societal problems. With a focus on innovations in healthcare, Aegis has launched four successful portfolio companies in partnership with Northwell Health and recently announced the Digital Consortium to co-develop, invest in, and launch new companies.

About the Company

Avandra Imaging’s mission is to unlock clinical data to overcome previously impossible medical challenges, bringing hope and medical breakthroughs that transform patient lives. Avandra is poised to revolutionize healthcare research and innovation by creating the largest indexed data cloud of medical imaging. This platform will unlock unprecedented access to real-world imaging data, essential for biopharma research, medical device innovation, AI model training, and improved patient care.

Leveraging its strategic acquisitions, Avandra aims to aggregate and de-identify vast amounts of imaging data, providing frictionless access to this invaluable resource. With a national footprint of over 5,000 customer integrations and a market share of approximately 70%, this robust infrastructure supports their core business, ensuring continued growth and cash flow to fuel their innovative data cloud platform.

About the Job

As a Sales Development Representative (Image Sharing) at Avandra Imaging, you will play a key role in protecting and growing our customer base by managing annual maintenance renewals while also supporting new business development efforts. You will proactively engage existing customers to ensure successful renewals, identify opportunities to expand customer relationships, and generate qualified opportunities through targeted outbound prospecting and inbound lead follow-up.

You’ll partner closely with Sales leadership to drive customer retention, improve renewal forecasting, and contribute to pipeline growth. This role is ideal for someone looking to build a career in technology sales, customer success, or account management, with a development path into a Sales Executive role.

What You’ll Do

• Own and manage the annual maintenance renewal process for assigned customer accounts.
• Proactively engage customers well in advance of renewal dates to drive timely renewals and minimize churn.
• Identify renewal risks and partner with Sales leadership to develop retention strategies.
• Support upsells and cross-sell opportunities by identifying customer needs and coordinating with Sales Executives.
• Conduct outbound prospecting (calls, emails, LinkedIn, etc.) to generate qualified new business opportunities.
• Follow up with inbound leads and assess fit through discovery conversations.
• Schedule meetings and coordinate seamless handoffs to Sales Executives.
• Maintain accurate customer, renewal, and pipeline data in Salesforce (or other CRM).
• Research target accounts and personalize outreach based on company size, industry, and buyer personas.
• Track and report on renewal progress, sales activity, pipeline health, and key performance metrics.
• Stay current on Avandra Imaging’s products, customer needs, and competitive landscape.

What You’ll Need

• 0–3 years of experience in sales, customer success, account management, or another customer-facing role.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Comfortable using CRM systems such as Salesforce.
• Detail-oriented with strong follow-through and a proactive approach to customer engagement.
• Ability to identify customer needs and recognize opportunities for account growth.
• Self-motivated, coachable, and eager to learn sales strategy, customer retention, and account management best practices.
• Comfortable working in a fast-paced, metrics-driven environment.

What We Offer

• Meaningful Impact: The work we do directly enables medical breakthroughs — such as earlier cancer detection, better Alzheimer’s treatments, AI diagnostics that save lives. This isn’t abstract; it’s the reason our health system partners invest in us.

• Career-Defining Opportunity: You’ll have a front-row seat to every aspect of building a category-defining company—strategy, operations, fundraising, M&A, scaling.

• Exceptional Team: Work alongside a founder with a track record of building and exiting healthcare technology companies, backed by investors who are true partners.

• Competitive Package: Competitive salary, equity, comprehensive benefits, and hybrid work flexibility.

• Values-Driven Culture: We’re building a team grounded in Avandra’s 5 Core Values that guide how we show up every day:

  • WIN with Integrity
  • Radical Accountability
  • Engage with Empathy
  • Innovation Through Playful Curiosity
  • Patients First

Aegis Ventures is a proud Equal Opportunity Employer — we recruit, train, compensate and promote our team members based on qualifications. We encourage you to apply regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.